Criminal activities may happen at any time of day or night, so can you be required to assist when there is a need. Criminals usually need immediate help, especially when they're being arrested, avoiding many law enforcement agencies. It may be too difficult for the alleged to visit your office and ask for help when arrested or far from our office. Therefore it brings the need for your law firm to use an answering service to address the clients' issues.
An answering service is professional services that will give your clients direct answers based on their needs. It will ensure that no client is left unaided with their problems, and hence a good relationship is built. There are many benefits that you will receive with an answering service. They include:
- Scheduling appointments
- Recording calls
- After-hours answering services
- Calls and message transfer services
- 42 hours answering service
Let's look at how the above benefits will contribute to the success of your business.
Making an appointment schedule is a challenging activity that requires the right technology and the right staff. Missing an appointment is unprofessional because it can mess up your law firm in the future due to a bad reputation. Therefore, it calls the need for an answering service. An answering service enables the option for your clients to schedule appointments with you. There are different options for making appointments, and your clients will not spend their precious time visiting your office physically. With the answering service, your clients can rearrange the appointment or even cancel them if their issues settle fast. The appointments are also scheduled to have a good plan and ample time to have each client assisted with their issues. Therefore an answering service will help your criminal law firm thrive because your clients will be impressed by your service at all times regardless of the time they contact you.
Messages and Calls Recording
An answering service can record all the calls and messages that reach your office, unlike the live receptionist, who will be required to write down the customers' details and waste a lot of time and energy. An answering service will record and store the information in a secure portal to access the data and contact your clients within 24 hours. There will be no missed detail regarding your client because the automatic recording captures all the information as it is. As an attorney, you will only decide who can access the information through secure login details. In case there are urgent issues to be addressed. An answering service can relay the information for your immediate action; hence the clients will get the assistance they need in time.
After-Hours and Urgent Services
Law firms require that clients get the service they need despite the time they contact your office. Losing a single client can negatively impact that, they will not recommend you to their friends and families, and the long chain of communication can make you lose a lot in terms of clients. An answering service ensures that there is no single day that your law firm will be closed and no client who will go unanswered at any time. Some clients will contact you with an emergency issue that will require your immediate attention. An answering service can relay all the urgent messages to you. Therefore, your clients will rest assured that you offer the best prompt service whenever they need it. You will not risk losing clients due to a lack of professionalism to speak to your clients after working hours.
It Boosts Staff Productivity
Answering calls and messages is a big disruption, especially when your business is big. Your staff will be required to spend their time in the office to ensure that all clients get their needs. An answering service eliminates the need to have many live agents to address your clients' issues. It is able to pick calls from all clients and respond to your clients' messages in a short time. Therefore, your staff will have enough time to attend to other issues in the office or elsewhere. The answering service will also eliminate the need to have many teams to answer the calls and respond to your criminal defense law firm's messages. Your cost of running your business will also be eliminated. Your staff will focus on whatever tasks they are assigned in a short time to boost your business's productivity.
An Answering Service Helps Control Labor Costs
abor is a significant expense in any business. If you do not have enough of it, your business will not grow because the Profit margins will be very low. Let's take a look at your criminal law firm having to hire a live receptionist to address your clients' needs. Live agents will need to be paid every month regardless of the number of clients who contact your office. The time they spend in the office is also limited because, at some point, they will leave for their homes. At times, they will also need a break from work. These issues may be tricky because you will be required to hire more staff to work when others are not at work. The monthly payment is also very costly for you. Your clients will also have challenges contacting your law firm because it will be too expensive for them.
With an answering service, your operations' cost will be much reduced because you will only be required to pay the machine maintenance fee, which may be equal to the pay for one or two live agents. The answering service will not require a break from work, and there is no single day that it will require a sick off. The cost of making contact with your office by the clients will also be reduced. They will also pay for only the services they receive. Therefore, it means that no client will go unattended and that you will never miss a client's appointment.
An Answering Service Eliminates the Need for New Staff
It is usually a challenge for any employer to hire and train staff to qualify as a live receptionist. The position is so unique. After all, it is the core of much business because it determines if the clients are happy with your services or not. An answering service eliminates that need because it doesn't need a person to operate it. The number of staff who would be hired is replaced by a single machine that will work exceptionally. It reduces the cost of hiring new teams, and you will also not spend your time monitoring your staff to ensure they are performing as expected.
An Answering Service Maximizes return on Your Investment
Making a return on investment is crucial because it is usually essential in your business expansion. Marketing a business is usually costly, especially if you cannot do it. You will require a lot of time and human resources to market your business and the little profit you will be making will be utilized in marketing for your business. With an answering service, promotional efforts are reduced because the clients will contribute to your business's success. When clients contact your office and get the help they need, they will refer their friends and families to you. They will also review your service on your website, and other clients will have an opportunity to get the service you offer. With the answering machine's professional service, you will have many returns for your business, and you will have an opportunity to expand your business. Therefore, it is crucial to have an answering service for your business continuity.
It increases Consistency and Reliability
Criminals require a reliable person to address their issues whenever they are in need. They also need some form of consistency when it comes to service delivery. An answering service ensures reliability in your services because there is no time for a client to contact your office and not have their issues attended to. In your service, you also have to be reliable in that, when a client has an urgent matter, you can have it addressed to avoid more issues. Criminal issues are serious, and you need to guarantee your clients that you are there for them and that your services will increase the chances of positive results for the actions. When a client makes an appointment, you should ensure you are available for them, and in case there is a change, you can communicate with the clients at a good time. To ensure consistency and reliability, you should ensure standard procedures that all the clients will follow every time they seek help from your criminal defense law firm.
An Answering Service has Value Added Activities
There are a variety of services you and your clients can benefit from using an answering service. An answering service can provide bilingual services, where clients' issues can be translated, and you can follow up with them. The service is also accessible even by the clients who are far away from your law firm. There are different ways your clients can contact your office. They can do so through emails, calls, messages, and many other ways. An answering service can also receive calls and forward those that are urgent to you for immediate action. Your staff will have an opportunity to attend to other valuable activities, all for the benefit of your clients and the business at large.
Call Prioritization and Filtering is Enabled
Clients who contact your criminal defense law firm need urgent attention, especially if there are wrong allegations made against them and they are at the point of being arrested. You should ensure you have a service that will notify you when such clients call your law firm to help them with their urgent issues. Calls and messages filtering and prioritization are essential because it ensures the clients are attended to depending on urgency. An answering service can do that for you. It can relay urgent information to you for your action. Therefore, it provides convenience for you and your clients because you will plan to attend a client. A happy client will recommend your law firm to others if they need help, leading to your law firm's growth.
An Answering Service Helps Retain Your Clients
An answering service is a professional way of addressing your client who contacts your law firm. Some clients will seek your service because they already know about you. Others will contact you to try and see if you can offer the assistance they need professionally. Polite, professional, and timely services will help you retain the clients who contact you whenever they are in need. For the new clients who get you, they may be happy with your promptness in responding to them. An answering service will turn your leads to clients leading to your law firm expanding.
You will Have Enough Time to Focus on Your Business
To have your business grow and expand in a good way, you should ensure at all times that you are reproductive and the clients are getting the best out of your service. Suppose you spend your time in the office waiting and answering your clients' calls and messages. You will spend a lot of time and energy, doing little work that will not be productive. You will lose other clients as well because you will not manage to book appointments with them. They will look for the same service in a different law firm, affecting your business negatively. With an answering service, you will focus on your professional and, at the same time, have all your clients happy with the type of service they receive from your law firm. You will only be interrupted in case there is an issue that requires urgent attention. You will also attend to other issues like meetings, court proceedings, and monitoring other activities within the law firm.
Professional Services is Ensured
When clients call your law firm, they expect a direct answer to their concerns. They expect to be treated professionally and want to feel their time valued. To keep your business running smoothly and retain your clients, you should ensure that super quality services are provided to all your clients. An answering service ensures efficiency and professionalism when answering calls and responding to messages from clients. Professional and polite services will attract your clients and others to seek help from your criminal defense law firm due to the excellent relationship you will have created with your clients.
Communication is essential in a business firm, and most of them are done over the phone. Therefore, it is important to ensure that you and your staff are useful in the law firm by having an answering service that will serve your clients' needs politely and professionally. Ensure that you retain your clients with the use of an attorney answering service.